Refund policy

Return and/or Refund Policy 

All sales are final and no refund or cancellation is allowed once payment is made. However, we accept returns only in the exceptions that:

  1. Item is defective/damaged upon arrival.
  2. Incorrect item was shipped.


To be eligible for an exchange/refund, the following conditions must be met when submitting your request:

  1. Request for return/exchange is made within 24 hours from the date you received the item.
  2. Same condition that you received it in, unworn or unused, with tags, and in its original packaging.

iii. Must have the original receipt with order ID.

  1. Picture or proof of the defect area / damaged item
  2. Applicable to online orders made through our website – www.lumnadesign.com only.
  3. No order cancellation is allowed once the order has been placed and processed.

 

You can submit your requests with our customer support: hello.lumnadesign@gmail.com and/or contact us via whatsApp at +6019 272 7121 within 24 hours from parcel received along with your order number and reason for refund. We will get in touch with you within 3-5 working days once we have received your complete refund request. If approved, we will either exchange the item or refund in store credit of the item value, which you may use to purchase other items (we do not do cash refunds).

  • STRICTLY NO REFUNDS for any shipping fees & handling charges. 
  • Returned item without notification will not be accepted.
  • You are required to return the item via shipping only.